Terms and Conditions

1. General

1.1. These general terms and conditions apply to every offer from Lifewitmakeup and to every agreement concluded between Lifewitmakeup and the consumer. The conditions are accessible to everyone and included on the Lifewitmakeup website. Upon request, we will send you a written copy.
1.2. By placing an order you indicate that you agree with the delivery and payment conditions. Lifewitmakeup reserves the right to change its delivery and/or payment conditions after the expiry of the term.
1.3. Unless otherwise agreed in writing, the general or specific terms and conditions or stipulations of third parties are not recognized by Lifewitmakeup.
1.4. Lifewitmakeup guarantees that the delivered product complies with the agreement and meets the specifications stated in the offer.

2. Delivery

2.1. Delivery takes place while stocks last.
2.2. Within the framework of the rules of distance selling, Lifewitmakeup will execute orders at least within 30 days, unless a different delivery period has been agreed. If delivery within 30 days or otherwise agreed delivery time is not possible (because the ordered item is not in stock or no longer available), or there is a delay for other reasons, or an order cannot or only partially be executed, the consumer will receive within 1 month after placing the order and in that case he has the right to cancel the order without costs and notice of default.
2.3. The delivery obligation of Lifewitmakeup will be met, subject to proof to the contrary, as soon as the goods delivered by Lifewitmakeup have been offered to the customer. In the case of home delivery, the carrier’s report, containing the refusal of acceptance, serves as full proof of the offer of delivery.
2.4. All terms stated on the website are indicative. No rights can therefore be derived from the aforementioned periods.

2.5. The customer is responsible for providing the correct information when placing an order.
3. Prices

3.1. Prices will not be increased within the term of the offer, unless legal measures make this necessary or if the manufacturer implements interim price increases.
3.2. All prices on the site are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typing errors.
3.3. All prices on the site are in Euros and include 21% VAT.

4. Trial period / right of withdrawal

4.1. In the event of a consumer purchase, in accordance with the Distance Selling Act (Article 7:5 of the Dutch Civil Code), the customer has the right to return (part of) the delivered goods within a period of 14 days without giving any reason. This period starts at the moment that the ordered goods have been delivered. The customer is obliged, before proceeding to return, to notify Lifewitmakeup in writing within the period of 14 days after receipt and to return the items.

The purchase must be canceled by means of the return form that can be found under the Returns heading. The product must be returned unused and unopened (well packed). In the event of dissolution, the entrepreneur will refund the amount that the consumer has paid as soon as possible, but no later than 14 days after dissolution. The entrepreneur uses the same payment method that the consumer has used for reimbursement, unless the consumer agrees to a different method. The refund is free of charge for the consumer. If the customer has not reported to make use of the statutory right of return within the trial period of 14 days after receipt, then the purchase is a fact.

During the cooling-off period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to assess the nature, characteristics and functioning of the product. If he makes use of his right of withdrawal, he will return the product to the entrepreneur within 14 days after withdrawal, in accordance with the reasonable and clear instructions provided by the entrepreneur.

The consumer is only liable for depreciation of the product that is the result of a way of handling the product that goes beyond what is permitted in the previous paragraph.

The customer must prove that the delivered goods have been returned on time, for example by means of proof of postal delivery. The goods must be returned in the original packaging (including accessories and associated documentation) and in new condition. If the goods have been used, encumbered or damaged in any way by the customer, Lifewitmakeup reserves the right to calculate value reduction. With due observance of the provisions in the previous sentence, Lifewitmakeup will ensure a refund within 14 days after proper receipt of the return or 14 days after proof of return (the proof of shipment must explicitly state the content of the return). When returning the entire purchase, the full purchase amount including any calculated shipping and/or payment costs will be refunded to the customer. When only part of the received purchases are returned, only the purchase value of the returned items will be refunded. Additional costs as a result of a more expensive shipping method than the cheapest standard delivery will never be refunded.
Returning the delivered goods is entirely at the expense and risk of the customer.

4.2. The right of withdrawal does not apply to:
– service agreements, after full performance of the service, and only when the performance has started with the express prior consent of the consumer and the consumer has declared that he will lose his right of withdrawal as soon as the entrepreneur has fully performed the agreement;
– goods or services whose price is subject to fluctuations in the financial market, over which the supplier has no influence and which may occur within the withdrawal period
– goods that are manufactured according to the consumer’s specifications, for example custom work, or that have a clearly personal character are
– products of which the shelf-life within the waiting period of 14 days has elapsed (decay).
– Sealed products that are not suitable for return for health or hygiene reasons and of which the seal has been broken after delivery
– Cosmetics products that have been opened.
– for goods or services that cannot be returned due to their nature, for example for hygiene reasons or that can spoil or age quickly

5. Data management

5.1. If you place an order at Lifewitmakeup, your details will be included in the Lifewitmakeup customer database. Lifewitmakeup adheres to the Personal Records Act and will not provide your information to third parties. See our Privacy Policy.
5.2. Lifewitmakeup respects the privacy of the users of the internet site and ensures confidential treatment of your personal data.
5.3. Lifewitmakeup uses a mailing list in some cases. Each mailing contains instructions to remove yourself from this list.

6. Warranty and Conformity

6.1. The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions existing on the date of the conclusion of the agreement and /or government regulations.
6.2. An arrangement offered by the entrepreneur, manufacturer or importer as a guarantee does not affect the rights and claims that the consumer can assert against the entrepreneur with regard to a shortcoming in the fulfillment of the obligations of the entrepreneur on the basis of the law and/or or the distance contract.
6.3. If it appears that the delivered item is wrong, defective or incomplete, the customer must (before proceeding to return to Lifewitmakeup) report these defects in writing to Lifewitmakeup within 2 weeks after discovery of the defect. Return of the goods must be made in the original packaging (including accessories and accompanying documentation). Putting into use after a defect has been established, damage caused after a defect has been established, encumbrance and/or resale after a defect has been discovered, this right to complain and return lapses entirely.
6.4. If complaints from the customer are found to be well-founded by Lifewitmakeup, Lifewitmakeup will repair or replace the delivered goods at the discretion of the consumer free of charge. Any liability of Lifewitmakeup in the event of damage is limited to a maximum of the invoice amount of the relevant items, or (at the discretion of Lifewitmakeup) to the maximum amount covered in the relevant case by Lifewitmakeup’s liability insurance. Any liability of Lifewitmakeup for any other form of damage is excluded, including additional compensation in any form whatsoever, compensation for indirect damage or consequential damage or damage due to lost profit.
6.5. Lifewitmakeup is not liable for damage caused by intent or equivalent conscious recklessness of non-executive staff.
6.6. This warranty does not apply if: A) and as long as the customer is in default towards Lifewitmakeup; B) the customer has repaired and/or processed the delivered goods himself or has had them repaired/or processed by third parties. C) the delivered goods have been exposed to abnormal conditions or are otherwise treated carelessly or have been treated contrary to the instructions of Lifewitmakeup and/or instructions for use on the packaging;

7. Offers

7.1. Offers are without obligation, unless stated otherwise in the offer.
7.2. Oral promises only bind Lifewitmakeup after they have been expressly confirmed in writing.
7.3. Offers from Lifewitmakeup do not automatically apply to repeat orders.
7.4. Lifewitmakeup cannot be held to its offer if the customer should have understood that the offer, or a part thereof, contained an obvious mistake or error.
7.5. Additions, changes and/or further agreements are only effective if agreed in writing.
7.6. By agreeing to the general terms and conditions, the customer automatically agrees to the promotional terms and conditions associated with the Black Friday Promotion.

8. Agreement

8.1. An agreement between Lifewitmakeup and a customer is concluded after an order has been assessed by Lifewitmakeup for feasibility.
8.2. Lifewitmakeup reserves the right not to accept orders or assignments without stating reasons.

9. Pictures and Specifications

9.1. All images; photos, drawings, etc.; eg data regarding weights, dimensions, colours, images of labels, etc. on the Lifewitmakeup internet site are only approximate, are indicative and cannot lead to compensation or dissolution of the agreement.

10. Force Majeure

10.1. Lifewitmakeup is not liable if and insofar as its obligations cannot be fulfilled as a result of force majeure.
10.2. Force majeure is understood to mean any strange cause, as well as any circumstance, which should not reasonably be at its risk. Delay or non-performance by our suppliers, Internet disruptions, electricity disruptions, e-mail disruptions and disruptions or changes in technology provided by third parties, transportation difficulties, strikes, government action, delays in supply, negligence of suppliers and/ or manufacturers of Lifewitmakeup as well as auxiliary persons, illness of personnel, defects in auxiliary or transport equipment are expressly considered as force majeure.
10.3. Lifewitmakeup reserves the right to suspend its obligations in the event of force majeure and is also entitled to dissolve the agreement in whole or in part, or to claim that the content of the agreement is changed in such a way that execution remains possible. Under no circumstances is Lifewitmakeup obliged to pay any fine or compensation.
10.4. If Lifewitmakeup has already partially fulfilled its obligations when the force majeure occurs, or can only partially fulfill its obligations, it is entitled to invoice the already delivered or the deliverable part separately and the customer is obliged to pay this invoice as if it were a separate contract. However, this does not apply if the part already delivered or deliverable has no independent value.

11. Liability

11.1. Lifewitmakeup is not liable for damage to vehicles or other objects caused by incorrect use of the products. Before use, read the instructions on the packaging and/or consult our website.

11.2. Lifewitmakeup is not liable for the loss of packages or incorrect delivery of orders if the customer provides a wrong address with an order.

12. Complaints procedure

1.De ondernemer beschikt over een voldoende bekend gemaakte klachtenprocedure en behandelt de klacht overeenkomstig deze klachtenprocedure.
2.Klachten over de uitvoering van de overeenkomst moeten binnen 7 dagen volledig en duidelijk omschreven worden ingediend bij de ondernemer, nadat de consument de gebreken heeft geconstateerd.
3.Bij de ondernemer ingediende klachten worden binnen een termijn van 14 dagen gerekend vanaf de datum van ontvangst beantwoord. Als een klacht een voorzienbaar langere verwerkingstijd vraagt, wordt door de ondernemer binnen de termijn van 14 dagen geantwoord met een bericht van ontvangst en een indicatie wanneer de consument een meer uitvoerig antwoord kan verwachten.
4.A complaint does not suspend the entrepreneur’s obligations, unless the entrepreneur indicates otherwise in writing.
5. If a complaint is found to be well-founded by the entrepreneur, the entrepreneur will, at its discretion, replace or repair the delivered products free of charge.

13. Applicable law/competent court

13.1. Dutch law applies to all agreements.
13.2. Disputes arising from an agreement between Lifewitmakeup and the buyer, which cannot be resolved in mutual consultation, will be subject to the competent court in the district of Middelburg, unless Lifewitmakeup prefers the difference to the competent court of the buyer’s place of residence. subject, and with the exception of those disputes that fall within the competence of the subdistrict court.